ORDER REQUIREMENTS
Purchase order Number
A Purchase Order is required to process all custom orders. Please fax 1-(603) 669-2529 or E-mail (syndi@capsurecanada.com) us your purchase order with all the pertinent information required to process your custom order.
It is of great importance to ensure all details have been finalized with your customer prior to sending us your purchase order. Being slightly more diligent prior to sending a purchase order will help to avoid unnecessary changes and charges during the approval stage.
The following sections are guidelines to all the mandatory information needed to expedite a custom order.
If you wish to obtain a Custom Order Quotation please fill out the (Custom Quotation Form) and submit. We will have a Quote for you with 48 hours.
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MINIMUMS
Minimum order restrictions apply on all custom headwear orders.
A minimum order value of $1000.00 is valid on all custom headwear orders; freight and taxes are extra, (Certain Restrictions apply).
Minimum of 288pcs (multiples of 144pcs) per style, per color, per logo is valid for the following custom orders:
* Made with our existing patterns/moulds
* Made with our existing fabrics/color shades
* That have individual embroidered designs that combine no more than 2 sections of the cap.
Minimum of 576pcs (multiples of 144pcs) per style, per color, per logo is valid for the following custom orders:
* Made with a new pattern, including fabric overlays
* That has individual embroidered designs that combine 3 or more sections of the cap. (Extensive embroidery)
Minimum of 2160pcs (multiples of 144pcs)per style, per color, per logo is valid for the following custom orders:
* for Screen-printed logos and Embroidered Logos
which are constructed with fabrics NOT currently held in the CapSure line, orders are determine on a case by case basis. (Please contact our custom order department for further details
Phone Canada-1-705-549-8091or US- 1-603-512-5116
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CUSTOM DESIGN
Our Custom selection is almost endless . If you have an existing style or wish to create a brand new look for your company CapSure will assure you the best in design and quality.
Please call our Customer Service line to speak with a Design specialist: Canada-1-705-549-8091or US- 1-603-512-5116 for further details.
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CAP ACCESSORIES
Allowing customers to create a one-of-a-kind cap, means that you may choose your own accessories. (Certain restrictions apply).
CapSure offers a variety of accessories from back straps to peaks.
It is important to be aware of the fact that not all modifications are possible, please contact our custom order department Canada-1-705-549-8091or US- 1-603-512-5116 for further details.
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ARTWORK
Customers must supply their own artwork, for us to process a custom order.
If you do not have artwork please call our customer service for assistance. Canada-1-705-549-8091 or US- 1-603-512-5116
High-resolution artwork will produce better-finished goods. All artwork must be e-mailed in one of the following formats: AI, EPS, PDF, PSD, JPG, TIFF, BMP, CDR, CMX and CDT.
We can also accept emailed embroidery files in the following file formats: .DST, .CND, .EXP, .CPT, .DSB
When submitting artwork, please indicate the size of the logos and the type of embroidery.
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EMBROIDERY
All of our Custom headwear is embroidered prior to cap assembly, which allows us to produce a first class finished custom cap.
The following is a list of what we offer:
TYPES OF EMBROIDERY
* Regular Embroidery: Often known as flat embroidery is the most common embroidery. Thread is stitched to the fabric in the design of the required logo.
* 3D embroidery: The process of using foam between the fabric and the thread, to give the logo a 3D (raised) effect.
* 3D and Regular Embroidery: Combinations of 3D and regular embroidery are possible.
* Metallic Embroidery: Using a metallic thread as opposed to regular thread for Regular or 3D embroidery. This thread is glossier and more ridged than regular thread.
EMBROIDERY LOCATIONS
1-A - Front Center
1-B - Front Right (Wearer's)
1-C - Front Left (Wearer's)
2-A - Side Right (Wearer's)
3-A - Side Left (Wearer's)
4-A - Back Center
4-B - Back Right (Wearer's)
4-C - Back Left (Wearer's)
4-D - Back Strap
5-A - Peak Front Center
5-B - Peak Right (Wearer's)
5-C - Peak Left (Wearer's)
5-D - Peak Center Back
6 - Square (flip) Buckle
7 - Sweatband
8 - Inner Tape
9 - Coated Paper Label
10 - Woven Label
11 - Full Woven Edge
12 - Center Woven Edge
13 Tether
Additional types of finishing are available; please contact our Custom Order Department in Canada-1-705-549-8091or US- 1-603-512-5116 for further details.
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EVENT DATE
Our custom orders are delivered according to our overseas shipping schedule.
Should you have an event date, it is imperative to inform us to ensure we can meet the required date.
We will inform you immediately if we are not able to meet the event date.
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SAMPLE APPROVALS
Pre-production samples, E-mail photographs, and/or actual sew outs are available with every new custom order, free of charge. A sample will be supplied within 4 to 6 weeks of order being accepted, for your approval (Certain restrictions apply).
Any changes you require, will very likely delay delivery & certain surcharges may apply. Please contact our Sample Approval Department for further details Canada-1-705-549-8091or US- 1-603-512-5116.
After emails/samples are approved we immediately proceed with production of your order. Consequently no changes can be accepted after emails and samples have been approved.
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NAFTA vs EXPORT FRIENDLY
The North American Free Trade Agreement (NAFTA) between Canada, Mexico, Puerto Rico, and the United States, allows domestically produced goods to be imported within these countries “duty free” (certain restrictions apply). As most of CapsSures Products are manufactured in China these rules do not apply.
Alternately CapSure is sensitive to certain manufacturing requirements within Canadian Companies and if your company requires goods manufactured in Canada, CapSure has manufacturers to accommodate your special orders. Please Call our Customer Service Department for Special Quotes and minimum requirements on Canadian manufacturing.
All the headwear we produce in China is EXPORT friendly. This means that our headwear (stock & custom) can be shipped into the United States, as long as you pay the required duty. CapSure also has a head office in the United States that can import directly to your company in the States to avoid paying additional taxes otherwise added to Canadian and US imports. Please call for further info.
To export into the U.S. you require our Manufacturer Identification Code (MID), which we can supply you with. Please contact our customer service department for further details 1-603-512-5116
The US Tariff classification for 100% cotton, woven caps/hats is 359-6505-902-060
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HOW TO ORDER
To place an order include all of the following information:
* Your company name and address
* Your CapSure account number
* Complete CapSure style number you are ordering, including the colour
* Quantity you require per CapSure style
* The carrier you would like us to use to transport the product to you
* The full address you would like us to ship the goods to
CapSure offers four convenient and easy ways for you to order:
(Download the Custom Order Form)
1. Fax Orders to 1-(603) 669-2529
2. Email Orders
Canada - syndi@capsurecanada.com
3. OnLine Orders - coming soon!
4. Telephone Orders Canada -1- (705) 549-8091
Please note:
CapSure cannot be held responsible for duplicate orders. Orders shipped due to multiple requests are at the customers’ own risk.
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ACCOUNT SET UP
If you are not already an CapSure customer, please fill out our (New Customer Account Information Form) or please contact Customer Service at:
Canada -1- (705) 549-8091
US -1- (603) 512-5116
In order to receive terms with CapSure, you will be required to fill out a credit application with 3 references and the name of your bank. Click here to download the CapSure Credit Application (Click here if you don't have Acrobat Reader). Please fax or email the completed Credit Application to:
Fax Credit Application to 1-(603) 669-2529
Email Credit Application To: Canada - syndi@capsurecanada.com
US Customers - info@tyflot.com
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SHIPPING
* All approved orders for stock items, are shipped either same day or the next business day.
* We will ship via the carrier of your choice.
DELIVERY:
We cannot guarantee the arrival date of product at your premises. Once product leaves our premises we cannot be held responsible for any shipment delays.
THIRD PARTY SHIPPING:
We offer third party shipping, if requested, at no additional charge. (We do not offer third party shipping to our C.O.D. customers) There are, however, more stringent conditions involved with goods you have instructed us to ship to a third party.
* We do not accept shortage claims.
* We do not accept returns.
It is still your responsibility to make sure that the goods received by a third party on your behalf, are the goods you ordered. If you inadvertently ordered the wrong product, or if we inadvertently shipped the wrong product, or if we in advertently short-shipped product, and the third party further finishes the product, it is understood that you are responsible for the total invoiced amount. Please carefully weigh the advantages and disadvantages of third party shipping to determine what is best suited for you.
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TERMS / PAYMENTS
Any terms or conditions on your purchase orders, which are inconsistent with, additional to, or different from, the terms and conditions of CapSure are null and void.
PAYMENT TERMS:
* C.O.D. (cash, certified cheque or bank draft) or Net 30 days on approved credit (credit application must be submitted for our processing and approval).
* We accept payment by credit card (Mastercard or Visa) or online Verified Paypal Account. The transaction date corresponds to the shipping / pick-up date.
* We accept direct payment (i.e. Interac/debit card).
* Returned cheques are subject to a $25.00 charge and any credit privileges may be revoked.
* Credit limits are established for all customers.
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GUARANTEE
* Only new materials are used in the fabrication of CapSure products.
* All stock items shipped from our warehouse are void of any defects and should arrive to you as they were shipped.
* If upon receiving the merchandise you feel the products to be “unsatisfactory” please contact customer service. CapSure will assess the situation and provide instruction as to the proper course of action.
* CapSure reserves the right to deem what is considered ‘defective’.
* Certain restrictions apply.
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